STADIUM OPERATIONS MANAGER
The Normal CornBelters Professional Baseball Team, a member of the independent Frontier League, is currently in search of a Stadium Operations Manager.  This individual will ultimately report to the General Manager. 
 
Responsibilities Include (but are not limited to):
•    Creating and maintaining a clean, safe and fun ballpark
•    Hiring and managing Clubhouse Coordinator, game day-staff and stadium operations interns
•    Pursuing and organizing special events at the Corn Crib - concerts, etc.
•    Updating and managing stadium calendar
 
Qualifications:
•    Flexibility to work long hours
•    Some heavy lifting and manual labor is required
•    Self-motivated, organized and detail oriented
•    Ability to work effectively in a team environment
•    Strong Communication Skills

For consideration, please e-mail a cover letter and resume to Heather Manint at hmanint@normalbaseball.com.


SEASONAL TICKET OPERATIONS COORDINATOR
Expires: 02/25/2012
Full/Part: Full
Base Salary: Fixed Monthly

The Normal CornBelters are seeking an individual who is highly motivated to lead, and contribute, to the overall ticket sales effort of a professional sports organization.

This is a seasonal position. As a full-time member of the CornBelters Ticket Sales Department, this individual will primarily be responsible for overseeing ticket operations and the Box Office.  This individual will not be limited in performing other duties as assigned.

DUTIES INCLUDE (BUT ARE NOT LIMITED TO):

• Staffing and managing all Box Office personnel
  
• Processing all ticket contracts, orders, etc.
  
• Answering, redirecting, or assisting all inbound calls
  
• Producing, printing and distributing all tickets
  
• Providing unwavering customer service to clients
  
• Assisting with numerous in-season and off-season sales events
  
• Ensuring the Box Office is always run in a professional, efficient manner
  
• Preparing and managing reports dealing with ticket sales revenue and inventory
  
• Maintaining customer sales spreadsheets in a timely manner
  

SKILLS REQUIRED TO EXCEL:

• Leadership
• Positive attitude
  
• Sound organizational skills
  
• Strong communication skills
  
• Extraordinary attention to detail
  
• Ability to follow instructions effectively
  

At least one (1) year of relevant operations experience is preferred. Also, proficiency in a ticketing system and all basic computer applications is a necessity.

This is a full-time (40 hours per week) seasonal position that lasts from March 5, 2012 until approximately September 7, 2012.  There is strong potential for this position to lead to a full-time salary position within the organization.

If interested in applying for this position please send your cover letter and resume to Zach Ziler at zziler@normalbaseball.com.



CLUBHOUSE COORDINATOR
The majority of the time, the clubhouse provides the focal point and ‘heart’ of a baseball club. It often determines the way a player develops and the level of success he has both on and off the field. A well-managed clubhouse offers a multi-functional facility, from providing a meeting room to acting as a second home to the players. It is a vital role of the clubhouse coordinator to provide maximum customer service to players, coaches, umpires, league officials, and special entertainment acts. (Position Start Date: May 1, 2012)

Responsibilities of the Clubhouse Coordinator include, but are not limited, to the following: 

Pre-Season Clubhouse Responsibilities:

• Uniform inventory (pants, jerseys, undershirts, belts, loops, socks)
• Equipment inventory (bats, pine tar, bat weights, catcher’s gear, balls, etc.)
  
• Cleaning: Both Clubhouses (coaches’ room/bathroom, players’ lobby, bathroom/shower, training area, entry/exit ways, dugouts, lockers, carpets, umpires room, get all washers/dryers in proper working condition)
  
• Meet with bat boys and develop a schedule.
  

These duties are essential to making our coaching staff, players and umpires pleased when they arrive at camp.
A clean and organized clubhouse leaves a good impression with the coaches and players.

• Cleaning: Both Clubhouses (coaches’ room/bathroom, players’ lobby, bathroom/shower, training area, entry/exit ways, dugouts, lockers, carpets, umpires room, get all washers/dryers in proper working condition)
• Laundry: Home/Visiting team (personals, uniforms, staff shirts, towels, etc.)
  
• Clubhouse - Bathrooms, urinals, toilets, shower, tables, garbage, training area, vacuum floors, sweep dugouts, pick-up trash
  
• Equipment - Issue all necessary equipment to players and coaches.
  
• Get umpires 4 to 5 dozen game balls w/ bag.
  
• Help set-up and breakdown BP equipment.
  
• Fill water coolers for both sides
  
• Set out pine tar rag, bat weights, rosin bags.
  

Equipment issue and inventory are two key factors to making sure our clubhouse is run in an efficient manner. There will be equipment issue/inventory sheets that will be the Clubhouse Coordinator’s responsibility to make sure all players complete. Every time a player breaks a bat they will be held accountable for filling out a new bat request form.

Customer Service:

• All home coaching staff (post game food, towels, coaches’ fridge, whatever they need)
• All visiting coaching staff (post game food, cooler w/drinks, towels)
  
• All umpires (pre-game beverages, post game food, towels, and ticket requests)
  
• All players’ ticket requests/Post BP PBJ & Fruit spread (Turn pass list in when gates open)
  
• All entertainment acts (make sure they have everything they need)
  
• Assist in player appearances, camps, radio media requests, and players’ family requests (tickets, lodging)
  

Customer service plays a large role in how much the Clubhouse Coordinator can charge for dues, as well as, determining the tipping structure from players for extra services. Customer service in our clubhouse is vital to making sure the coaching staff and players feel welcome. Making their stay in Normal a memorable one will be an advantage to maximizing your income from dues and tips.

Customer service is also a big contributor to making visiting teams feel like they are at their own ballpark. The more "customer-service-friendly" the Clubhouse Manager is, the more money they will make. Making sure our umpires, coaches, players, and trainers are well taken care of is a reputation that Normal has instilled into the Frontier League and we would like to keep visitors to our stadium/city in that same mind set.

Post Game Duties:

• General cleaning of home clubhouse bathroom, lounge, coaches’ office, training area and the back room
• Take all coaches, umpires and trainers their food that they requested for their post game meal
  
• Laundry from both teams, umpires, and game-day staff
  
• Laundry put away for both teams, umpires, and staff
  
• Equipment pick-up and storage
  

This position is a full time job that is exhausting but very rewarding. The Clubhouse Coordinator has the potential to make a nice income over the short course of our 96-game season. Being a Clubhouse Coordinator allows freedom to create your own work schedule and cleaning routine. The Clubhouse Coordinator must be at the clubhouse at the same time players and coaches are to address uniform, equipment and visiting team issues.

The Normal Cornbelters take pride in the service they provide to the fans that enter the gates and we expect the same service to visiting teams and home team staffs. As mentioned before, customer service has become an intricate role in providing the best atmosphere and service to the existing teams in the Frontier League.

End of Season / Clubhouse Close-Out Responsibilities:

• Thorough cleaning of clubhouses, coaches’ offices, and bathrooms - Carpets need to be shampooed
• Washers/Dryers may need to be serviced
  
• Assist with player departures
  
• Equipment and uniform inventory
  

The Clubhouse Coordinator will take inventory and give copies to the CornBelters Business Manager for review. Efficient usage of bats and balls is key to making sure our end of the season costs are justified. Theft will always be an issue in clubhouses and it is the responsibility of the Clubhouse Manager to minimize stealing

Interested applicants may email resume & cover letter to Heather Manint at hmanint@normalbaseball.com, mail to 1000 W Raab Rd Normal IL 61761, fax to 309-454-2287. (Position Start Date: May 1, 2012)

FAN EXPERIENCES MANAGER (Ticket Sales)